Delivery and Shipping Policy:
We normally despatch all our orders within 48-72 hours of receiving the order by LOGISTIC PARTNER - Delhivery and professional Courier service. We deliver the products throughout india depending upon the destination. Depending on the geographic location of the customer it may take about 3 to 12 working days to deliver the product to the customer door.
The shipping time mentioned anywhere on the website are approximate and we cannot guarantee them. Customers are recommended to place an order early on if they have a deadline to meet. Apart from the shipping time, in case the product has to be tailored to meet the customers requirement.
We Ships only Domestic Orders:
The following conditions are applicable for shipping within India.
No Free shipping unless otherwise stated during an offering on the website.
Shipping charges as applicable shall either be there on the site or intimated to the customer if required at the time of placement of order.
Delivery Time: 9:00 AM – 8:00 PM (IST) during Business Days i.e., Monday to Friday only,
We appreciate our customers buying during Holidays, and we make all efforts to ship the goods during Holidays, but we do not guarantee shipping or deliveries during public holidays.
Express shipping charges would be additional and free shipping would not be applicable for Express shipping requests.
Request our customers to plan their shopping & delivery in advance to avoid delays.
Requirements for shipping:
Customers are responsible for providing Shipping details which should include Proper Name, address with City / State/ Country, Postal code, Land Marks if any and also Telephone numbers with an alternate numbers to ensure proper delivery.
www.upgraded.co.in will make all efforts to deliver your purchased items in minimum time possible, but www.upgraded.co.in will not be responsible for any Loss/damage due to natural calamities, accidents, mistake by shipping service provider.
www.upgraded.co.in shall and cannot be liable for any damages/loss due to lack of proper shipping information.
At the time of delivery, if you are not available to receive the parcel, the courier company would get in touch with you to arrange for re-delivery or you can pick it up from their office location. In case if you have provided the office address, due to security reasons products might get delivered at the security desk itself, so please make sure you (are aware of this) & check with the security desk.
www.upgraded.co.in do not take responsibility for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not availa
ble at the time of delivery.
Easy Returns
Feel fully secure while buying our power-filled supplements at www.upgraded.co.in Returns are valid for missing, damaged, and wrong items. If you have received a damaged, missing, or incorrect item as per your order or description mentioned on our official website, you need to escalate this issue within 48 hours after receiving the order. Click the picture and unboxing video of the delivered package and product in which AWB and invoice must be clearly visible and send us at customercare@upgraded.co.in. Also, you need to intimate us on WhatsApp on our customer number +91 9557513017.
Points you need to take care of while returning the products:
Nutritional products:
- The product should be in original packaging and sealed in condition.
- Used products or opened boxes should not be considered under the return policy.
- If the consumer got any infections, rashes, stomach aches, flavor likable or dislike should not be applicable for returns. Our supplements are authentic and lab-tested manufactured under the visions of well-experienced manufacturers or staff, still, we always recommend our customers to consult with their doctor, fitness trainer, or nutritionist before taking the direct consumption he/she is struggling with a major health concern.
- No exchange will be given by the company.
Fitness Equipment/Accessories
Fitness equipment or accessories like shakers or gym bags are irreplaceable in case of manufacturing defects. T-shirts are also considered for returns if found under manufacturing defects or wrong size.
Below products are not considered under return policy:
- Product damage occurred due to misuse of the product.
- If consumer or buyer use or consume our product.
- Combos supplements or products won’t be taken aback as a single unit.
- If the returned product is found without original packaging and accessories, consisting of the original box packed by the manufacturer.
Please feel free to call on 9557513017 or send us a mail customercare@upgarded.co.in in case of query or concern regarding our return policy. Our team will guide you better for the complete return process.
Cancellation policy
We guide you to place the order after checking all the relevant details mentioned on the website. Our products are verified and authentic. In case you need to cancel the order for any specific reason, you have to inform us immediately through a call on or whatsapp on our customer number 9557513017 or mail us at customercare@upgraded.co.in You have to send your cancellation request within 8 to 9 hours. Ordered Products are not eligible under the cancellation policy if the product is already dispatched for shipment.
Easy Refunds
If you are fulfilling the return policy of www.upgraded.co.in, you are eligible to get refunds. If you have made the payment through card then we will reverse the payment, however, for cash on delivery, bank deposits payment mode, our company will through the UPI or account number. You will get your refunds within 7 to 8 working days once all the return verification has been done from our company’s end.